| Description |
xxi, 512 pages : illustrations ; 24 cm |
|
regular print |
| Contents |
Preface. Opening the time capsule -- 1. Understanding conflict -- 2. Responding to conflict -- 3. Managing difficult conversations and complaints -- 4. The rise of ADR -- 5. Collaborative conflict management and practice -- 6. Negotiation -- 7. Mediation -- 8. Restorative justice and conferencing -- 9. Groups, justice and dispute system design -- 10. Practical group facilitation |
| Summary |
This is a Practical Guide, will provide you with an overview of the major developments and issues concerning alternative dispute resolution (ADR) in Australia and equip you to better practice in key areas including negotiation, mediation, restorative justice and organisational contexts. Developed over 20 years of professional practice, this book is a careful blend of the practical and the theoretical |
| Analysis |
Australian |
|
COMMUNICATION |
|
CONFLICT MANAGEMENT |
|
DISPUTE RESOLUTION (LAW) |
|
Human resources management (Australia) |
|
INTERPERSONAL RELATIONS |
|
Industrial relations (Australia) |
|
MEDIATION |
|
Peace studies (Australia) |
| Notes |
Previous edition 2008 |
| Bibliography |
Includes bibliographical references and index |
| Audience |
Technical/Vocational/TAFE, Tertiary/Undergraduate, Postgraduate |
| Notes |
Also available online |
| Subject |
Conflict management -- Handbook, manuals, etc
|
|
Conflict management -- Handbooks, manuals, etc.
|
|
Conflict management -- Australia.
|
|
Conflict management.
|
|
Dispute resolution (Law) -- Australia.
|
|
Industrial relations -- Australia.
|
|
Interpersonal conflict.
|
|
Interpersonal relations.
|
|
Mediation.
|
|
Peace -- Study and teaching -- Australia.
|
|
Personnel management -- Australia.
|
| Genre/Form |
Handbooks and manuals.
|
| ISBN |
040933216X (paperback) |
|
9780409332162 (paperback) |
|
