Title Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [and others]

Published Munchen ; New Providence [N.J.] : K.G. Saur, 1996

Copies

Location	Call no.	Vol.	Availability
W'PONDS	027.70218 Mqi/Gfp		AVAILABLE

Description 171 pages : illustrations ; 22 cm Series IFLA-publications, 0344-6891 ; 76 IFLA publications. 0344-6891 ; 76 Contents The Measurement Process -- Cost-effectiveness -- List of Performance Indicators -- Structure of the Indicators -- 1. Market Penetration -- 2. Opening Hours Compared to Demand -- 3. Expert Checklists -- 4. Collection Use -- 5. Subject Collection Use -- 6. Documents Not Used -- 7. Known-Item-Search -- 8. Subject Search -- 9. Acquisition Speed -- 10. Book Processing Speed -- 11. Availability -- 12. Document Delivery Time -- 13. Interlibrary Loan Speed -- 14. Correct Answer Fill Rate -- 15. Remote Uses per Capita -- 16. User Satisfaction -- 17. User Satisfaction with Services Offered for Remote Use -- English Glossary -- French Glossary -- German Glossary -- Russian Glossary -- Spanish Glossary Analysis Cost effectiveness analysis Evaluation Libraries Measurement Overseas item Performance indicators Standards Universities Notes Includes bibliographical references (p. 135-171) Bibliography Includes bibliographical references (pages 135-171) Notes English Subject Academic libraries -- Evaluation. Academic libraries -- Standards. Library administration. Performance standards. Author Abad Hiraldo, Ramón. Boekhorst, Peter te, 1957- International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries. LC no. 98112345 ISBN 3598218001

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