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Title People come first : user-centered academic library service / edited by Dale S. Montanelli & Patricia F. Stenstrom
Published Chicago : Association of College and Research Libraries, 1999

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Location Call no. Vol. Availability
 W'PONDS  027.7 Mon/Pcf  AVAILABLE
Description viii, 194 pages ; 23 cm
Series ACRL publications in librarianship ; no. 53
ACRL publications in librarianship ; no. 53
Contents Avoiding the Seven Deadly Sins, or Technology and the Future of Library Service in Academic Libraries / Michael Gorman -- The Gateway Library: Rethinking Undergraduate Services / Lizabeth A. Wilson -- Collection Development in Transition / Stephen E. Atkins and Patricia F. Stenstrom -- Cataloging: A Case Study of Self-Imposed Obsolescence / Patricia F. Stenstrom -- Reference: Putting Users First / John C. Stalker -- Interlibrary Services from Both Sides of the Desk / Richard M. Dougherty and Juliet Williams -- Value-Added Access Services / Lynn Wiley and John Harer -- Toward Self-Sufficient Users: Helping Patrons Learn to Use Information Resources Independently / Stephen J. Smith and Dale S. Montanelli -- Service-Oriented Personnel / Patricia A. McCandless -- It's Only Money: Financial Resources in the User Centered Library / Dale S. Montanelli
Bibliography Includes bibliographical references and index
Notes ACRL publications in librarianship no:53 0193-1784
Subject Academic libraries -- Customer services.
Academic libraries -- United States.
Public services (Libraries) -- United States.
Author Montanelli, Dale S.
Stenstrom, Patricia.
LC no. 98043719
ISBN 0838979998