025.5 Mel/Bas : Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little
Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little
W'PONDS
2002
025.5 Off/Dll : Distance learning library services : the tenth Off-Campus Library Services Conference : [proceedings] / Patrick B. Mahoney, editor
Distance learning library services : the tenth Off-Campus Library Services Conference : [proceedings] / Patrick B. Mahoney, editor
W'PONDS
2002
025.5 Pei : A user study of a university library system : an investigation of the perceived needs of a university library's patrons / Thomas M. Peischl
A user study of a university library system : an investigation of the perceived needs of a university library's patrons / Thomas M. Peischl
W'PONDS
1979
025.5 Wei/Cse : Customer service excellence : a concise guide for librarians / Darlene E. Weingand
Customer service excellence : a concise guide for librarians / Darlene E. Weingand
W'PONDS
Libraries without walls 6 : evaluating the distributed delivery of library services / edited by Peter Brophy, Jenny Craven and Margaret Markland
W'PONDS
2006
Libraries without walls 7 : exploring 'anywhere, anytime' delivery of library services / edited by Peter Brophy, Jenny Craven, Margaret Markland
W'PONDS
2008
025.52 And/Rln : Reference librarianship : notes from the trenches / Charles R. Anderson, Peter Sprenkle
Reference librarianship : notes from the trenches / Charles R. Anderson, Peter Sprenkle
W'PONDS
2006
025.52 Aus/Aif 1999 : Australia's information future : innovation and knowledge management for the 21st century, proceedings of a workshop held 3-4 March 1999 at the Australian National University, Canberra
Australia's information future : innovation and knowledge management for the 21st century, proceedings of a workshop held 3-4 March 1999 at the Australian National University, Canberra
W'PONDS
1999
025.52 Bop/Rai 2001 : Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith
Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith
W'PONDS
2001
025.52 Bro/Lit 2007 : The library in the twenty-first century / Peter Brophy
The library in the twenty-first century / Peter Brophy
W'PONDS
2007
025.52 Cas/Rai : Reference and information services in the 21st century : an introduction / Kay Ann Cassell, Uma Hiremath
Reference and information services in the 21st century : an introduction / Kay Ann Cassell, Uma Hiremath
W'PONDS
2006
025.52 Cra/Eol 2000 : Evaluation of library and information services / John Crawford
Evaluation of library and information services / John Crawford
W'PONDS
2000
025.52 Dor/Ina : Information needs analysis : principles and practice in information organizations / Daniel G. Dorner, G.E. Gorman and Philip J. Calvert
Information needs analysis : principles and practice in information organizations / Daniel G. Dorner, G.E. Gorman and Philip J. Calvert
WATERFT
2015
025.52 Gun/Gga : The google generation : are ICT innovations changing information-seeking behaviour? / Barrie Gunter, Ian Rowlands and David Nicholas
The google generation : are ICT innovations changing information-seeking behaviour? / Barrie Gunter, Ian Rowlands and David Nicholas
W'BOOL
2009
025.52 Hen/Iaa : The information audit : a practical guide / Susan Henczel
The information audit : a practical guide / Susan Henczel
W'PONDS
2001
025.52 Jen : The reference interview as a creative art / Elaine Zaremba Jennerich, Edward J. Jennerich
The reference interview as a creative art / Elaine Zaremba Jennerich, Edward J. Jennerich
W'PONDS
1987
025.52 Kat/Nta : New technologies and reference services / Bill Katz, editor
New technologies and reference services / Bill Katz, editor
W'PONDS
2000
025.52 Kov/Vrh : The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs
W'PONDS
2007
025.52 Kuh/Sma 2004 : Seeking meaning : a process approach to library and information services / Carol Collier Kuhlthau
Seeking meaning : a process approach to library and information services / Carol Collier Kuhlthau
W'PONDS
2004
025.52 Lan/Vrd : The virtual reference desk : creating a reference future / edited by R. David Lankes ... [and others]
The virtual reference desk : creating a reference future / edited by R. David Lankes ... [and others]
W'PONDS
2006
025.52 Low/Ror : The roles of reference librarians : today and tomorrow / Kathleen Low, editor
The roles of reference librarians : today and tomorrow / Kathleen Low, editor
MELB
1996
025.52 Mil/Iir : Improving Internet reference services to distance learners / William Miller, Rita M. Pellen, editors
Improving Internet reference services to distance learners / William Miller, Rita M. Pellen, editors
W'PONDS
2005
025.52 Mor/Tte : Taming the electronic jungle : electronic information : the collection management issues / edited by Mary Morley and Hazel Woodward
Taming the electronic jungle : electronic information : the collection management issues / edited by Mary Morley and Hazel Woodward
W'PONDS
1993
025.52 Nic/Ain : Assessing information needs : tools and techniques / David Nicholas
Assessing information needs : tools and techniques / David Nicholas
W'PONDS
1996
025.52 Nic/Ain 2000 : Assessing information needs : tools, techniques and concepts for the Internet age / David Nicholas
Assessing information needs : tools, techniques and concepts for the Internet age / David Nicholas
W'PONDS
2000
025.52 Nov/Ara : Assessing reference and user services in a digital age / Eric Novotny, editor
Assessing reference and user services in a digital age / Eric Novotny, editor
W'PONDS
Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen
MELB, W'PONDS
2006
Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen
MELB, W'PONDS
2006
025.52 Ref : Reference services today : from interview to burnout / edited by Bill Katz and Ruth A. Fraley
Reference services today : from interview to burnout / edited by Bill Katz and Ruth A. Fraley
W'PONDS
1987
025.52 Ros/Ctr : Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney
W'PONDS
2002
025.52 Sar/Rsf : Reference services for the adult learner : challenging issues for the traditional and technological era / Kwasi Sarkodie-Mensah, editor
Reference services for the adult learner : challenging issues for the traditional and technological era / Kwasi Sarkodie-Mensah, editor
W'PONDS
2000
025.52 Shu/Eli : The embedded librarian : innovative strategies for taking knowledge where it's needed / David Shumaker
The embedded librarian : innovative strategies for taking knowledge where it's needed / David Shumaker
MELB
2012
025.52 Ste/Dab : The desk and beyond : next generation reference services / edited by Sarah K. Steiner and M. Leslie Madden
The desk and beyond : next generation reference services / edited by Sarah K. Steiner and M. Leslie Madden
W'PONDS
2008
025.52 Tho/Rrt : Rethinking reference : the reference librarian's practical guide for surviving constant change / Elizabeth Thomsen
Rethinking reference : the reference librarian's practical guide for surviving constant change / Elizabeth Thomsen
W'PONDS
1999
025.52 Wes/Dvn : Digital versus non-digital reference : ask a librarian online and offline / Jessamyn West, editor
Digital versus non-digital reference : ask a librarian online and offline / Jessamyn West, editor
W'PONDS
2004
025.52028 Yea : Coin-op Prestel in the public library : report of a British Library/Department of Industry funded research project / by Robin Yeates ; project head Jean Plaister
Coin-op Prestel in the public library : report of a British Library/Department of Industry funded research project / by Robin Yeates ; project head Jean Plaister
W'PONDS
Knowledge, information and libraries / H. Bryan
WATERFT ADPML
1981
025.5202854678 Par/Wta : Web 2.0 and libraries : impacts, technologies and trends / edited by Dave Parkes and Geoff Walton
Web 2.0 and libraries : impacts, technologies and trends / edited by Dave Parkes and Geoff Walton
W'PONDS
2010
025.52068 Inf : Information management : from strategies to action / edited by Blaise Cronin
Information management : from strategies to action / edited by Blaise Cronin
W'PONDS
1985
025.52068 Stc/Tqm : Total quality management in information services / Guy St Clair
Total quality management in information services / Guy St Clair
W'PONDS
1997
025.520994 Cla/Pft : Priorities for the future : proceedings of the First National Reference and Information Service Section Conference and the University, College and Research Libraries Section Workshop on Research / edited by Peter Clayton and Russell McCaskie
Priorities for the future : proceedings of the First National Reference and Information Service Section Conference and the University, College and Research Libraries Section Workshop on Research / edit
W'PONDS
1992
025.5209943 Que/Rot : Review of the Division of Information Services : final report, May 1996
Review of the Division of Information Services : final report, May 1996
WATERFT ADPML
025.524 Bru/Iea : Information experience : approaches to theory and practice / edited by Christine Bruce, Kate Davis, Hilary Hughes, Helen Partridge and Ian Stoodley
Information experience : approaches to theory and practice / edited by Christine Bruce, Kate Davis, Hilary Hughes, Helen Partridge and Ian Stoodley
MELB
2014
025.524 Bru/Ila : Information literacy around the world : advances in programs and research / edited by Christine Bruce and Philip Candy ; editorial assistance Helmut Klaus
Information literacy around the world : advances in programs and research / edited by Christine Bruce and Philip Candy ; editorial assistance Helmut Klaus
W'PONDS
2000
025.524 Cas/Drc : Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians / Kay Ann Cassell
Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians / Kay Ann Cassell
W'PONDS
