1. The changing role of the corporate information unit -- 2. Planning -- 3. Data collection -- 4. Data analysis -- 5. Data evaluation -- 6. Communicating the recommendations -- 7. Implementing the recommendations -- 8. The information audit as a continuum -- 9. Bringing it all together -- 10. Case studies -- Appendix A. Extracts from the research -- Appendix B. Glossary -- Appendix C. Selected bibliography
