| Description |
xxxii, 337 pages : illustrations ; 24cm |
| Contents |
1. The Three Pillars of IT Delivery - Problem Resolution, Service Requests, and Projects -- 2. The Project Management Office Business Model -- 3. Alignment and Planning - Doing the Right Things -- 4. Modeling and Managing Service Delivery -- 5. Project Delivery and the Project Management Life Cycle -- 6. Collecting and Capturing Business Requirements for IT Projects -- 7. Managing Lessons Learned - The Reuse and Repurposing of IT Organizational Knowledge: A Case Study -- 8. Architecting Success - The Role of Sensible IT Architecture Management in Successful Service Delivery: A Case Study -- 9. Conclusions - The ROI of the PMO -- App. A. IT Project Justification Template -- App. B. IT Annual Plan Template -- App. C. PMO Value Calculation - Model and Template -- App. D. Service Level Agreement Template -- App. E. Project Management Life-Cycle Framework -- App. F. Project Leadership Questionnaire for Change Management Projects -- App. G. IT Project Risk Management Matrix |
|
App. H. Commitment Document Template -- App. I. Master Project Schedule Template |
| Notes |
Formerly CIP. Uk |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Project management.
|
|
Information technology.
|
| LC no. |
2003055771 |
| ISBN |
0849319919 paperback |
|
