Title Can I help you? : effective communication for CALD workers in customer service - Trainer guide / Maggie Power ; with Carmel Davies and Anne Wiyono

Published Melbourne : AMES, [2011] ©2011

Copies

Location	Call no.	Vol.	Availability
MELB	428.34 Pow/Cih		AVAILABLE

Description iv, 207 pages : illustrations ; 30 cm + 1 videodisc (DVD) (4 3/4 in.), 1 CD (4 3/4 in.) Summary This training resource is designed to assist teachers and trainers working with CALD learners to devolop the communications skills nece Analysis Customer Service (Australia) Language teaching & learning material - ESL/EFL (Australia) Teaching of specific subjects (Australia) Notes Culturally And Linguistically Diverse Includes index Subject Customer services -- Study and teaching. English language -- Problems, exercises, etc. English language -- Spoken English. English language -- Study and teaching -- Foreign speakers. Author Davies, Carmel. Wiyono, Anne New South Wales. Adult Migrant English Service ISBN 9780730657200 (trainer guide) 9780730657217 (DVD & CD pack)

Other Titles Can I help you? : Trainer guide Trainer guide

  Permalink