COVER; Brief Contents; Fundamentals of Communication; Non-Verbal Communication; Listening; Interpersonal Skills; Negotiations; Interviewing; Group Communication; Making Presentations -- Getting Started; Organizing and Presenting the Speech; Letter Writing: Writing About The Routine and The Pleasant; Writing About The Unpleasant; Writing to Persuade; Communication for Employment -- Resume; Communication for Employment -- Application Letter; Writing Effective Memos; Structure and Layout of Letters; The Framework of a Report; Writing the Report; Managing Data and Using Graphics
Review of Writing SkillsThe Case Method of Learning; Annexure I : Strategies to Answer During Interviews; Annexure II : Transactional Analysis; Index
Summary
1. Fundamentals of Communication 2. Non-verbal Communication 3. Listening 4. Interpersonal Skills 5. Negotiations 6. Interviewing 7. Group Communications 8. Making Presentations - Getting Started 9. Organizing and Presenting the Speech 10. Letter Writing: Writing about the Routine and the Pleasant 11. Writing about the Unpleasant 12. Writing to Persuade 13. Communication for Employment - Resume 14. Communication for Employment - Application Letter 15. Writing Effective Memos 16. Structure and Layout of Letters 17. The Framework of a Report 18. Writing the Report 19. Managing Data and Using Graphics 20. Review of Writing Skills 21. The Case Method of Learning Annexure I : Strategies to Answer During Interviews Annexure II : Transactional Analysis Index
