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E-book

Title RT essentials / Jesse Vincent [and others]
Published Sebastopol, CA : O'Reilly, ©2005

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Description 1 online resource (xiii, 200 pages) : illustrations
Contents 1. What is ticketing? -- 2. Installation -- 3. Getting started -- 4. Command-line interface -- 5. Administrative tasks -- 6. Scrips -- 7. Example configurations -- 8. Architecture -- 9. API -- 10. Development environments -- A. Glossary -- B. Command-line action reference -- C. Configuration -- D. Required Perl module dependencies -- E. Configuration file reference
Summary In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a communi
Notes Includes index
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL
Print version record
digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL
Subject Information technology -- Management.
COMPUTERS -- Management Information Systems.
Information technology -- Management
Form Electronic book
Author Vincent, Jesse
LC no. 2006298736
ISBN 9780596517816
0596517815
9780596550707
0596550707