1. Introduction -- 2. Why Change Is Complicated -- 3. Thinking About Change in Five Different Colors -- 4. The Main Elements of Planned Change -- 5. From Idea to Outcome -- 6. Examples of Diagnostic Models -- 7. Examples of Intervention -- 8. The Change Agent: From Expertise to Authenticity -- 9. Epilogue
Summary
"This book will appeal to both the practitioner and academic audiences. It can be used as a text in graduate courses in change management and will also be a useful reference for consultants and managers."--BOOK JACKET
Bibliography
Includes bibliographical references (pages 305-316) and index
