| Description |
1 online resource (streaming video file) |
| Summary |
Dealing with customers can be a real challenge. Sometimes things get busy, and you have to help a lot of people all at once. Other times, customers approach you with problems that aren't easily solved. Or maybe you suspect they're trying to take advantage of your organization's policies, but you're not absolutely sure.... No matter what the issue, good listening skills are essential for dealing with such high-pressure situations. In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. You'll find out how three specific listening skills can soothe irate customers, help you get the information you need to solve their problems, and keep your focus in spite of interruptions |
| Analysis |
Leadership Training |
| Notes |
Title from title frames |
|
In Process Record |
| Event |
Originally produced by Kantola Productions in 2004 |
| Notes |
In English |
| Form |
Streaming video
|
| Author |
Armstrong, Tim, filmmaker
|
|
Vavas, Nick, filmmaker
|
|
Kanopy (Firm)
|
|
