Front cover -- Foreword to the first edition -- Preface to the second edition -- Prologue -- Chapter 1: Testing times -- Chapter 2: Why change? -- Chapter 3: Before you begin -- Chapter 4: Where to start -- Chapter 5: The first team -- Chapter 6: Preparing the ground -- Chapter 7: Building credibility -- Chapter 8: Winning the arguments -- Chapter 9: Reverting to type -- Chapter 10: Running the numbers -- Chapter 11: Consistent, not uniform -- Chapter 12: Setting the standard -- Chapter 13: Finding leaders -- Chapter 14: What comes next -- Chapter 15: Successful successions -- Epilogue
Acknowledgements -- About the authors -- Endnotes -- Back cover
