Title Beyond the checklist : what else health care can learn from aviation teamwork and safety / Suzanne Gordon, Patrick Mendenhall, and Bonnie Blair O'Connor ; foreword by Chesley "Sully" Sullenberger

Published Ithaca : ILR Press, 2013

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Description 1 online resource (xi, 261 pages) Series Culture and politics of health care work Culture and politics of health care work. Contents History of crew resource management -- Communications -- Case study one : Maimonides -- Teambuilding -- Case study two : Osher -- Workload management -- Case study three : interprofessional education and practice at the University of Toronto -- Threat and error management -- Why CRM worked -- The problems in medicine Summary The U.S. healthcare system is now spending many millions of dollars to improve "patient safety" and "inter-professional practice." Nevertheless, an estimated 100,000 patients still succumb to preventable medical errors or infections every year. How can health care providers reduce the terrible financial and human toll of medical errors and injuries that harm rather than heal?Beyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork. In response to a series of human-error caused crashes, the airline industry developed the system of job training and information sharing known as Crew Resource Management (CRM). Under the new industry-wide system of CRM, pilots, flight attendants, and ground crews now communicate and cooperate in ways that have greatly reduced the hazards of commercial air travel. The coauthors of this book sought out the aviation professionals who made this transformation possible. Beyond the Checklist gives us an inside look at CRM training and shows how airline staff interaction that once suffered from the same dysfunction that too often undermines real teamwork in health care today has dramatically improved. Drawing on the experience of doctors, nurses, medical educators, and administrators, this book demonstrates how CRM can be adapted, more widely and effectively, to health care delivery. The authors provide case studies of three institutions that have successfully incorporated CRM-like principles into the fabric of their clinical culture by embracing practices that promote common patient safety knowledge and skills. They infuse this study with their own diverse experience and collaborative spirit: Patrick Mendenhall is a commercial airline pilot who teaches CRM; Suzanne Gordon is a nationally known health care journalist, training consultant, and speaker on issues related to nursing; and Bonnie Blair O'Connor is an ethnographer and medical educator who has spent more than two decades observing medical training and teamwork from the inside Bibliography Includes bibliographical references and index Notes English Subject Health care teams. Patients -- Safety measures Medical errors -- Prevention. Aeronautics -- Safety measures. Aircraft accidents -- Prevention Communication. Decision making. Organizational change. Misinformation. Patient Safety Communication Medical Errors -- prevention & control Decision Making Organizational Innovation Patient Care Team decision making. MEDICAL -- Administration. BUSINESS & ECONOMICS -- Infrastructure. SOCIAL SCIENCE -- General. Organizational change Decision making Communication Aeronautics -- Safety measures Aircraft accidents -- Prevention Health care teams Medical errors -- Prevention Patients -- Safety measures Form Electronic book Author Mendenhall, Patrick O'Connor, Bonnie Blair Sullenberger, Chesley, 1951- ISBN 9780801465789 0801465788 9780801465789 0801465346 9780801465345 1322503451 9781322503455

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