Hospitality Definition; Introduction; 1. Building the Spirit of Hospitality; 2. Integrity and the Spirit of Hospitality 3. Hiring the Spirit of Hospitality; 4. Training the Spirit of Hospitality; 5: T.E.A.M. -- Together Everyone Achieves More; 6. Unity; 7. Encouragement; 8. Empowering the Spirit of Hospitality; 9. Accountability; 10. What the Spirit of Hospitality Looks Like to Guests; 11. Generosity; 12. Serving the Spirit of Hospitality 13. Conflict and the Spirit of Hospitality; 14: Kindness; 15: Humility; 16: Return on Investing in the Spirit of Hospitality; 17: Gratitude; 18: Self-care and the Spirit of Hospitality; 19: Leaving a Legacy of Hospitality; 20. Lucio Arancibia, The Epitome of the Spirit of Hospitality The 7 Key Ingredients for the Spirit of Hospitality Acknowledgements
Bibliography
Includes bibliographical references
Notes
Online resource; title from PDF title page (EBSCO, viewed November 4, 2019)
