Pt. I. The elements of success -- 1. What you need to know to read this book -- 2. The top ten mistakes in reengineering -- 3. The primary ingredient : leadership -- 4. The second ingredient : the reengineering team -- 5. Do you need help? -- 6. Are you ready for reengineering? A self-assessment diagnostic -- Pt. II. Making it work -- 7. Assumption busting for fun and profit -- 8. The hardest part of reengineering -- 9. The art of selling change -- 10. You are what you believe : reshaping an organization's values -- 11. Combating the counterrevolutionaries -- Pt. III. Tales from the road -- 12. The case of the overdue orders -- 13. The realities of reengineering I : three roads to success -- 14. The realities of reengineering II : three who failed -- 15. Small companies can do it too -- 16. Beyond the bottom line : reengineering in mission-driven organizations -- 17. Six crises
