1. Introduction and focus -- 2. Empowering the client -- 3. Managing the project dynamics -- 4. Appropriate user involvement -- 5. Appropriate team building -- 6. Appropriate visualisation techniques -- 7. Implementing change -- 8. Case study 1 - Empowering the client -- 9. Case study 2 - Appropriate user involvement -- 10. Case study 3 - Managing the project dynamics -- 11. Case study 4 - Appropriate user involvement -- 12. Conclusions
Bibliography
Includes bibliographical references
Notes
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