Six Sigma beyond the factory floor : deployment strategies for financial services, health care, and the rest of the real economy / Ronald D. Snee, Roger W. Hoerl
I. The case for Six Sigma beyond the factory floor: 1. A holistic view of Six Sigma -- 2. Addressing the fundamental barrier: "we're different!" -- II. Ensuring successful deployment: 3. Deployment case studies -- 4. A proven deployment road map -- III. Ensuring project success: 5. Project case studies -- 6. Improvement happens project by project -- IV. Overcoming methods and tools challenges -- 7. Unique technical challenges in applying the methods and tools -- 8. Making Six Sigma your strategic signature
Summary
"Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing environments: deployment planning and strategy, project execution, methods, statistical tools, and more. Throughout, they illuminate key concepts with case studies from a wide range of businesses and functions. Drawing on their unsurpassed consulting experience, they systematically identify hurdles to success - and best practices for overcoming them."--Jacket
