Benchmarking instructional costs and productivity: the Kansas Study / K. Patricia Sumner, Regina G. Brewer -- Uses of Kansas Study data at state system and institutional levels / George E. Malo, Ellen J. Weed -- Assessing expectations and perceptions of the campus experience: the Noel-Levitz student satisfactory inventory / Julie L. Bryant -- Identifying what matters to students: improving satisfaction and defining priorities at Santa Fe Community College / Anne M. Kress -- Benchmarking effective educational practice / Kay M. McClenney -- Using CCSSE in planning for quality enhancement / Scott E. Balog, Sally P. Search -- The National Community College Benchmark Project / Ralph Juhnke -- Using benchmark and assessment data to facilitate institutional change / Terri M. Manning, Brad Bostian -- Limitations of community college benchmarking and benchmarks / Trudy H. Bers -- Key resources on benchmarking in community colleges / Caroline Q. Sheldon, Nathan R. Durdella
