| Description |
123 pages : illustrations, ; 27 cm |
| Series |
Touchpoint : the journal of Service Design, 1868-6052 ; Vol. 1, no. 2 |
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Touchpoint ; Vol. 1, no. 2
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| Summary |
"The health sector contributes to everyone's wellbeing, quality of life, and ultimate life expectancy but the sector is also important economically--for health and wellness industries and governments. A balanced relationship between the increase of quality and the reduction of costs is of crucial interest - for patients, providers and payers within our health care systems. Improvements within this system not only take advantage of innovative technologies and medical research findings, but also respect and design the experience of patients and caregivers- taking them as serious partners in a process of preserving or restoring health. There are opportunities to rethink service offerings, service delivery systems and organizational structures, hierarchies and, last but not least, the quality of interactions among people and machines. New ideas might even revolutionize existing physician/patient traditions." -- Publisher's website |
| Subject |
Public health -- Economic aspects.
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Health services administration.
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| Author |
Service Design Network.
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