| Description |
1 online resource : illustrations |
| Series |
SAGE Business Cases |
|
SAGE Business Cases
|
| Summary |
This case focuses on how a company can build innovation into an outsourcing relationship when it has not been explicitly stated in the outsourcing agreement. B&B has outsourced much of their human resource operations and IT support. They have been frustrated that their global outsource provider, AlphaCorp, has not been able to bring innovation to the relationship. In the outsourcing contract, innovation was not expressly identified, but was certainly discussed during the outsourcing proposal and negotiations. In addition, the ability of AlphaCorp to deliver consistent quality of service on a global basis has been uneven, particularly in Latin America. The student is invited to take on the role of a B&B employee who is part of a team looking into the innovation problem. The team has been asked to provide answers to three key questions and to present their recommendations to a panel of senior executives of B&B |
| Notes |
Originally Published InBabin, R., & Schuster, C. (2012). Building innovation into the outsourcing relationship: A case study. Journal of Information Technology Teaching Cases, 2, 98-103 |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on XML content |
| Subject |
Negotiation in business -- Case studies
|
|
Information technology -- Contracting out.
|
|
Human services -- Contracting out.
|
|
Social service -- Contracting out.
|
|
Social service -- Contracting out.
|
|
Human services -- Contracting out.
|
|
Information technology -- Contracting out.
|
|
Negotiation in business.
|
| Genre/Form |
Case studies.
|
| Form |
Electronic book
|
| Author |
Schuster, Cheryl, author
|
| ISBN |
9781529720471 |
|
1529720478 |
|
