| Description |
1 online resource (285 pages) |
| Contents |
Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures; List of Tables; Foreword; Preface; Acknowledgments; About the Author; Section I: The Lean Office; 1. Lean Culture in the Office; "Behaviors Practiced Over Time Become Culture"; Introduction To Wastes; Introduction To Value Streams In The Office; Introduction To A Culture of Continuous Improvemen; What is a Lean Culture?; Respect For Office Workers; Where To Start? Make It Visual; Making It Fun; Leader Behavior; Daily Improvement Stand-Up Meetings |
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Lean is Meant to be a Structured Method for Workers to Change Their Own Value StreamLeadership's Role in Creating a Lean Culture; Summary; Study Questions; 2. Wastes and Why Lean Works in the Office; Wastes In The Office; Eliminate Waste in Your Personal Email System; Replace "Push" Email Systems with a "Pull" System; How Did the Office Value Stream Get So Bad?; What Flow Looks Like in the Office; Why All Office Value Streams Have 50% Waste before Improvements; Case Study -- Product Data Team; Summary; Study Questions; 3. Organizing for Lean Success; Begin With The End In Mind |
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Overview of The Value Stream Mapping TransformationOrganizing For Lean; Characteristics of A Lean Leader; Characteristics of A Lean Champion And Facilitator; Lean Champions Have a Passion for Lean; Lean Champions Are Change Agents; Lean Champions Are Teachers; Lean Champions Can Think on Their Feet; Lean Champions Are Comfortable in Front of Leaders; Lean Champions Have a Tolerance for Ambiguity and Uncertainty; Lean Champions Are Able to Transfer Lean Concepts to Any Situation; Case Study -- Steelcase Lean Action Committee; Summary; Study Questions |
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4. Getting Started: The Lean Office InitiativeSteps For Setting Up The Office Lean Initiative; The Ideal Internal Consulting Team; The Buddy System; Use of External Consultants; Roles and Responsibilities Across The Organization; The Role of the Project Managers; Selecting The First Projects; Managing Multiple Projects; Measuring the Benefits; Case Study -- A College Tackles A Large Value Stream Transformation; Summary; Study Questions; Section II: Office Value Stream Methodology; 5. Pre-Project Contracting and Scoping; Contracting For The Success of The Value Stream Mapping Workshop |
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Pre-Scoping and Players In The Value Stream Transformation ProcessThe Roles of Leaders and Stakeholders; The Business Owner/Project Sponsor; The Stakeholders; The Value Stream Manager; The Office Lean Facilitator; The Project Manager; The Ideal Workshop Team; Scoping Goals, Objectives, and Measures; Homework and Workshop Preparation; Case Study -- Area Employment Group Uses Lean To Help Job Seekers; Summary; Study Questions; 6. The Anatomy of a Value Stream Mapping Workshop; The Challenge of The Office Value Stream; What To Map? |
| Notes |
Compare The Current and Future States To Highlight The Improvement |
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Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force. WlAbNL |
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Print version record |
| Form |
Electronic book
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| ISBN |
9780429797156 |
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042979715X |
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9780429797149 |
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0429797141 |
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