Title Customer expectation management : success without exception / Terry Schurter

Published Tampa, FL : Meghan-Kiffer Press, [2006] ©2006

Copies

Location	Call no.	Vol.	Availability
MELB	658.8343 Sch/Cem		AVAILABLE

Description 142 pages : illustrations ; 22 cm Bibliography Includes bibliographical references and index Subject Industrial management. Consumer satisfaction. Technological innovations -- Economic aspects. Globalization -- Economic aspects. Author Towers, Steve. LC no. 2006934042 ISBN 092965207X paperback alkaline paper 9780929652078 paperback alkaline paper

  Permalink