Introduction -- So you want to be an IT help desk engineer -- What you need to know -- Finding the right position for you -- Landing the job -- The part of tens
Summary
The Help Desk is the heart of most IT operations and the launch pad for many IT careers. Regas shows you how to identify your goal; the education you'll need; how to stand out when applying for the job; and what to do-- and not do-- after you land the job
