Title The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector & Breanne O. Reeves

Edition Third edition Published Hoboken, New Jersey : John Wiley & Sons, Inc., [2017]

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Description 1 online resource Contents Introduction -- Trust -- Respect -- Loyalty -- Awareness -- Humility -- Communication and collaboration -- Competition and compensation -- Innovation and adaptation -- Give back and have fun Notes Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization Bibliography Includes bibliographical references and index Notes Online resource; title from digital title page (viewed on October 16, 2017) Subject Nordstrom (Firm) -- Management SUBJECT Nordstrom (Firm) fast Subject Customer services -- United States -- Handbooks, manuals, etc Department stores -- United States -- Management BUSINESS & ECONOMICS -- Industrial Management. BUSINESS & ECONOMICS -- Management. BUSINESS & ECONOMICS -- Management Science. BUSINESS & ECONOMICS -- Organizational Behavior. Customer services Department stores -- Management Management United States Genre/Form Handbooks and manuals Form Electronic book Author Reeves, Breanne O., 1980- author. LC no. 2017033173 ISBN 9781119375388 111937538X 9781119375371 1119375371

Other Titles Nordstrom way to customer service excellence

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