Title Using information technology to reduce coordination breakdowns in customer support teams : technical working paper / Sukumar Rathnam, Vijay Mahajan and Andrew B. Whinston

Published Cambridge, Mass. : Marketing Science Institute, [1994] ©1994

Copies

Location	Call no.	Vol.	Availability
W'PONDS	658.812 Rat/Uit	94/105	AVAILABLE

Description 55 pages : illustrations ; 28 cm Series Report ; no. 94-105 Report (Marketing Science Institute (Cambridge, Mass.)) ; no. 94-105 Bibliography Includes bibliographical references (pages 52-55) Subject Customer services -- Data processing. Author Mahajan, Vijay. Whinston, Andrew B. Marketing Science Institute (Cambridge, Mass.))

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