| Description |
1 online resource (xxiii, 198 pages) : illustrations |
| Contents |
Step one: Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonverbal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational communication -- To group or not to group ... that is the question -- Jill's day -- I versus we: the cultural paradox -- Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group membership and facilitation -- Step five: Public communication -- The common denominator -- Moving beyond the fear! -- Communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Step seven: Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Culture and values that impact the workplace -- Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplace -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultural bridge through cultural competency -- Epilogue: New beginnings |
| Summary |
"The Art and Science of Communication introduces you to a new way of understanding and using communication in the workplace to achieve better results and greater professional success." "Communication specialist P.S. Perkins uses her exclusive Communication Staircase Model to bring together the seven arenas of communication that everyone engages in on a daily basis - intrapersonal, nonverbal, interpersonal, group, public, mass, and intercultural communications. Using this model, as well as practical techniques, analogies, and formulas, Perkins teaches you how to become a more effective communicator in any setting, circumstance, or situation." "Perkins merges the science of communication with practical, everyday communication occurrences within the workplace in an understandable, useful, and inspiring way. You'll master effective communication practices that achieve real results-the results you want. The Art and Science of Communication holds the ultimate key to true success. This is a guide for anyone who wants to master the art and science of communication for a more passionate, positive, and successful life."--Jacket |
| Analysis |
bedrijven |
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businesses |
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personeel |
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personnel |
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sociale interactie |
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social interaction |
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communicatie |
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communication |
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overtuiging |
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persuasion |
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redenering |
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reasoning |
|
Communication Processes |
|
Communicatieprocessen |
| Notes |
Title from resource description page (viewed May 28, 2009) |
|
Includes index |
|
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL |
|
Copyright © John Wiley and Sons 2008 |
|
Print version record |
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digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL |
| Subject |
Business communication.
|
|
Interpersonal communication.
|
|
Persuasion (Rhetoric)
|
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Business communication.
|
|
Interpersonal communication.
|
|
Persuasion (Rhetoric)
|
|
Business communication
|
|
Interpersonal communication
|
|
Persuasion (Rhetoric)
|
| Form |
Electronic book
|
| LC no. |
2008001378 |
| ISBN |
9780470247594 |
|
0470247592 |
|
9781118039496 |
|
1118039491 |
|
