Introduction; About the authors 1 Introducing key concepts in communication; 2 Understanding ourselves and our impact on others; 3 Interpersonal communication; 4 Introducing Transactional Analysis; 5 Listening to people; 6 Communication and interpersonal skills in practice; 7 Case study
Summary
This second edition enables students to improve their communication and interpersonal skills, by way of activities, scenarios and case studies. It is ideal for those who want to improve the quality of care they offer to their patients and service users
Bibliography
Includes bibliographical references and index
Notes
Online resource; title from PDF title page (EBSCO, viewed January 11, 2016)
