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Book Cover
E-book
Author Bandara, Wasana, author

Title Developing organization-wide BPM capabilities in an SME : the approaches used, challenges and outcomes / Wasana Bandara, Hanna Opsahl
Published London : Palgrave MacMillan UK, 2017

Copies

Description 1 online resource : illustrations
Series SAGE Business Cases
SAGE Business Cases
Summary Business Process Management (BPM) is well known for improving the competitiveness and sustainability of a business, and is widely applied. But, BPM practices in SMEs are alarmingly low, regardless of the potential positive impacts BPM brings. This is due to: limited resources, absence of a cross-functional mindset and lack of strategic clarity. Adopting BPM as a management paradigm across the enterprise [hereafter referred to as Enterprise-BPM (E-BPM)] reduces operational inefficiencies and supports innovative practices essential for success, which is the key to SMEs. However, SMEs lack the required know-how, and hence, BPM education/training plays a vital role in supporting this transformation. This case is based on a Norwegian conference venue operating in the Norwegian market. This narrative describes the organization, the context for deploying BPM on enterprise-level and related challenges
Bibliography Includes bibliographical references and index
Notes Description based on XML content
Subject Workflow -- Management.
Small business -- Management.
Small business -- Management
Workflow -- Management
Genre/Form Case studies.
Études de cas.
Form Electronic book
Author Opsahl, Hanna, author
ISBN 9781526495068
1526495066