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Book Cover
Author O'Connell, Vincent, author

Title Are Nonfinancial Metrics Good Leading Indicators of Future Financial Performance? / O'Connell, Vincent
Edition First edition
Published MIT Sloan Management Review, 2016
Online access available from:
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Description 1 online resource (3 pages)
Summary Although using nonfinancial metrics like customer satisfaction has become increasingly popular in assessing executive performance and determining compensation, the practice has some significant drawbacks. Not all metrics apply equally to all industries. Companies considering such metrics for strategic performance management frameworks should be mindful of the importance of knowing their strength as lead indicators and applying them appropriately
Notes Mode of access: World Wide Web
Copyright © 2016 MIT Sloan Management Review 2016
Issuing Body Made available through: Safari, an O'Reilly Media Company
Subject Leadership.
Teams in the workplace.
Organizational behavior.
Form Electronic book
Author O'Sullivan, Don, author
Safari, an O'Reilly Media Company