| Description |
xix, 371 pages : illustrations ; 23 cm |
| Contents |
I. Contemporary Perspectives on Quality and Leadership. 1. Quality in Services / James F. Gardner. 2. Quality in Services for People with Disabilities / James F. Gardner. 3. A Personal Perspective / Mary Moynihan, Kathryn R. Perkins and Greg Butschky [et al.]. 4. A Quest for Quality: Achieving Organizational Outputs and Personal Outcomes / Robert L. Schalock. 5. Quality Performance: Designing Clinical Services Around Person-Centered Outcomes / Mary Law, Gillian A. King and Elizabeth MacKinnon [et al.] -- II. Quality and Leadership Foundations. 6. Quality Performance and Organizational Vision: The Role of Vision in Leadership and Management / Arthur Dykstra, Jr. 7. Quality Performance and Human Resources / Arthur Dykstra, Jr. 8. Managing Organizational Change and Transition Through Personal Outcomes / Tina Campanella. 9. Perspectives on Leadership / James F. Gardner -- III. Examining Organizational Dynamics. 10. Organizations as Systems / James F. Gardner |
|
11. Reframing / Robert L. Sandidge and Anne C. Ward. 12. Quality Performance and Person-Centered Outcomes: Data as a Leadership Tool / Michael S. Chapman. 13. Managing Organizations and Maximizing Choice / Tina Campanella -- IV. Quality and Leadership at Work. 14. Quality Performance and Information Communication / Dennis E. Popp, Michelle D. Aman and Vince Braun. 15. A Demonstration to Test Performance-Based Outcome Measures as the Foundation of a Quality Assurance/Quality Enhancement System / K. Charlie Lakin, Janet Bast and Amy Sue Hewitt [et al.]. 16. Changing Regional Service Systems: Combining Personal Outcomes and Total Quality Management Techniques / Christine Rich. 17. Creating and Adding Value: Redefining the Organization / Gary Donaldson |
| Summary |
This book shows human services directors, managers and staff how to implement a leadership model that is person centered and performance driven. It offers effective strategies for raising the level of quality in the contemporary workplace by linking the critical elements of leadership, values and vision |
| Notes |
"The Council on Quality and Leadership in Supports for People with Disabilities, Towson, Maryland." |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Human services -- Management.
|
|
Total quality management in human services.
|
| Author |
Gardner, James F., 1946-
|
|
Nudler, Sylvia.
|
|
Council on Quality and Leadership in Supports for People with Disabilities (Towson, Md.)
|
| LC no. |
98030589 |
| ISBN |
1557663602 |
|
