| Description |
viii, 210 pages : illustrations ; 25 cm |
| Contents |
Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world |
| Summary |
"Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, a company, or an industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them in order to contain escalating crises or safeguard an organization's reputation? In Crisis Management in a Complex World, authors Dawn R. Gilpin and Priscilla J. Murphy address this question head-on." "This volume addresses both scholars and high-level practitioners of public relations, organizational communication, and strategic management. Strongly cross disciplinary, the book draws on theories from communication, the physical sciences, and business. It invites controversy and ultimately aims to change the way people conceptualize and prepare for crises."--BOOK JACKET |
| Bibliography |
Includes bibliographical references (pages 179-196) and index |
| Subject |
Crisis management.
|
| Author |
Murphy, Priscilla J.
|
| LC no. |
2007040014 |
| ISBN |
9780195328721 (cloth : alk. paper) |
|
0195328728 (cloth : alk. paper) |
|
