| Description |
1 online resource (streaming video file) |
| Summary |
Change the way you serve your customers and evolve your business. Learn how to identify service innovations and embed your innovations into your business |
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Service innovation means changing the way you serve your customers to create greater value for them and deliver more revenue for your organization. IMD Professor of Service Management Stefan Michel shows you how to identify service innovations-process innovations, new services, and new service-driven business models-and then embed them into your business. Once you understand service innovation, you can design and implement your own innovations. Each chapter combines real-world case studies with a methodological framework to help you become a better "idea hunter" for service innovation. After you identify an innovative model, you can align and execute your innovation by applying the customer star model and by embedding your innovation approach in your overall business strategy |
| Notes |
11/01/201612:00:00AM |
| Cast |
Presenter: Stefan Michel |
| Notes |
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection |
| Form |
Streaming video
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| Author |
linkedin.com (Firm)
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