| Description |
1 online resource |
| Contents |
Cover; Half Title; Title Page; Copyright Page; Table of Contents; Foreword; Preface and acknowledgements; The Nuffield Trust; About the authors; List of figures, tables and boxes; Glossary; Reader's guide; 1: Introduction; 2: The art, the science, and the sociology of improvement: San Diego Children's Hospital; 3: Organizational and professional identity: crisis, tradition and quality at the Royal Devon and Exeter NHS Foundation Trust; 4: Organizational learning and sustained improvement: the quality journey at Cedars-Sinai Medical Center, Los Angeles |
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5: Building a system of leadership for quality improvement: a Dutch hospital in pursuit of perfection6: Smart socio-technical design in healthcare organizations: sustaining quality improvement at the Luther Midelfort Mayo Health System; 7: Empowering quality: demonstration and democratization at the Peterborough and Stamford Hospitals NHS Foundation Trust; 8: Mobilizing for quality: the case of an HIV/AIDS treatment center in Albany, New York; 9: A practitioner's codebook for the quality journey; 10: Towards a process model of organizing for quality |
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11: Journey's end: epilogue and final reflectionsAnnex 1: Achieving and sustaining healthcare quality: a codebook for quality and service improvement; Annex 2: Codes, labels and shorthand descriptions; References; Index |
| Summary |
This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improvement. Implication for research and practice are considered, and a checklist of possible challenges has been drawn up to help identify any 'gaps' in initiatives. Healthcare policy makers and shapers including hospital chief executives and NHS directors will find this book enlightening, as will healthcare quality improvement and service development researchers and professionals. Clinicians with an interest in quality improvement will also find much of interest |
| Subject |
Medical care -- Europe -- Quality control
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Medical care -- United States -- Quality control
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Health services administration -- Europe
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Health services administration -- United States
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POLITICAL SCIENCE -- Public Policy -- Social Security.
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POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
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Health services administration
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Medical care -- Quality control
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Europe
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United States
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| Form |
Electronic book
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| Author |
Mendel, Peter
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Glenn, Robert
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| ISBN |
1785231456 |
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9781785231452 |
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0429188803 |
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9780429188800 |
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