Description |
1 online resource |
Contents |
Cover Page; Foreword by Michael Henry Cohen; Introduction; Solution One: Purposeful Rounding; Solution Two: Direct Dialogue: Performance Feedback Conversations; Solution Three: Recognition, Celebration, and Appreciation; Solution Four: Hire Tough, Manage Easy; Solution Five: Leading a Multigenerational Workforce; Solution Six: The Employee Experience Team; Solution Seven: Transparent Communication; Solution Eight: Behavior Standards; Solution Nine: Leader and Employee Development; Solution Ten: Surveying and Improving the Employee Experience; Solution Eleven: Resiliency |
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Solution Twelve: Review, Readjust, Refresh, Reconnect, and Re-InspireAppendix 1: The Framework for Achieving Great Results; Appendix 2: The Capstone Team Structure; Appendix 3: Sample Stoplight Report; Appendix 4: Sample Hiring Decision Matrix; Appendix 5: Sample First Days' Checklist; Appendix 6: Sample Employee Experience Team Charter; Appendix 7: Sample Behavior Standards Recommitment Form; Appendix 8: Leadership Learning Needs Assessment; Appendix 9: Sample Learning Roadmap; Appendix 10: Sample Employee Survey Statements; Appendix 11: Employee Experience Survey Results Worksheet |
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Appendix 12: Sample Organization-Wide and/or Department-Specific GoalsReferences; Acknowledgments |
Summary |
The Employee Experience: A Capstone Guide to Peak Performance is a book€about people-celebrating people, appreciating people, letting them be€heard, engaging them in meaningful ways, and leading them to greatness. A superior employee experience is the driving force behind a thriving organization.€It starts with effective leadership-putting customers second and€your employees first. In our work over the past decade, we've uncovered a collection of solutions€that have been used over and over to achieve positive results. This€book, which is as enjoyable to read as it is informative, is a means to g |
Bibliography |
Includes bibliographical references |
Subject |
Career development.
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Job satisfaction.
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Personnel management.
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Leadership.
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Career Mobility
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Job Satisfaction
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Personnel Management
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Leadership
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Reference.
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BUSINESS & ECONOMICS -- Skills.
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Personnel management
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Leadership
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Job satisfaction
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Career development
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Form |
Electronic book
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Author |
Tetzlaff, Sue, author
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Cohen, Michael Henry, writer of foreword.
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ISBN |
9781635051179 |
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1635051177 |
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