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Book Cover
E-book
Author McLeod, Jane (Jane Anne), 1961- author.

Title Employee experience : a capstone guide to peak performance
Published [Place of publication not identified] : North Loop Books, 2016
©2016

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Description 1 online resource
Contents Cover Page; Foreword by Michael Henry Cohen; Introduction; Solution One: Purposeful Rounding; Solution Two: Direct Dialogue: Performance Feedback Conversations; Solution Three: Recognition, Celebration, and Appreciation; Solution Four: Hire Tough, Manage Easy; Solution Five: Leading a Multigenerational Workforce; Solution Six: The Employee Experience Team; Solution Seven: Transparent Communication; Solution Eight: Behavior Standards; Solution Nine: Leader and Employee Development; Solution Ten: Surveying and Improving the Employee Experience; Solution Eleven: Resiliency
Solution Twelve: Review, Readjust, Refresh, Reconnect, and Re-InspireAppendix 1: The Framework for Achieving Great Results; Appendix 2: The Capstone Team Structure; Appendix 3: Sample Stoplight Report; Appendix 4: Sample Hiring Decision Matrix; Appendix 5: Sample First Days' Checklist; Appendix 6: Sample Employee Experience Team Charter; Appendix 7: Sample Behavior Standards Recommitment Form; Appendix 8: Leadership Learning Needs Assessment; Appendix 9: Sample Learning Roadmap; Appendix 10: Sample Employee Survey Statements; Appendix 11: Employee Experience Survey Results Worksheet
Appendix 12: Sample Organization-Wide and/or Department-Specific GoalsReferences; Acknowledgments
Summary The Employee Experience: A Capstone Guide to Peak Performance is a book€about people-celebrating people, appreciating people, letting them be€heard, engaging them in meaningful ways, and leading them to greatness. A superior employee experience is the driving force behind a thriving organization.€It starts with effective leadership-putting customers second and€your employees first. In our work over the past decade, we've uncovered a collection of solutions€that have been used over and over to achieve positive results. This€book, which is as enjoyable to read as it is informative, is a means to g
Bibliography Includes bibliographical references
Subject Career development.
Job satisfaction.
Personnel management.
Leadership.
Career Mobility
Job Satisfaction
Personnel Management
Leadership
BUSINESS & ECONOMICS -- Management.
BUSINESS & ECONOMICS -- Reference.
BUSINESS & ECONOMICS -- Skills.
Personnel management
Leadership
Job satisfaction
Career development
Form Electronic book
Author Tetzlaff, Sue, author
Cohen, Michael Henry, writer of foreword.
ISBN 9781635051179
1635051177