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Book Cover
Author McLaughlin, Daniel B., 1945-

Title Healthcare operations management / Daniel B. McLaughlin, Julie M. Hays
Published Chicago : Health Administration Press ; Washington, DC : AUPHA Press, [2008]
Online access available from:
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Description 1 online resource (xx, 431 pages) : illustrations
Contents The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and statistical tools for operations improvement -- Quality management: focus on six sigma -- The lean enterprise -- Simulation -- Process improvement and patient flow -- Scheduling and capacity management -- Supply chain management -- Holding the gains
Summary "This book is about operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. It not only covers the basics of operations management, but also explains how operations and process improvement relate to contemporary healthcare trends such as evidence-based medicine and pay-for-performance. The book's practical approach includes real-world examples to illustrate concepts." "The book explains and demonstrates the use of various software tools associated with problem solving and decision making, including Microsoft Excel and Project. A version of Arena software is included in order to practice process modeling. Arena is a powerful simulation tool used by healthcare organizations to optimize patient flow, develop scheduling systems, and improve patient-care processes." --Book Jacket
Bibliography Includes bibliographical references and index
Subject Health services administration -- Quality control.
Medical care -- Quality control.
Organizational effectiveness.
Total quality management.
Decision Support Techniques.
Efficiency, Organizational -- standards.
Quality Assurance, Health Care -- organization & administration.
Total Quality Management -- methods.
Form Electronic book
Author Hays, Julie M., 1954-2007.
ISBN 1567932886 (alk. paper)
1567933092 (electronic bk.)
9781567932881 (alk. paper)
9781567933093 (electronic bk.)