Title IT maintenance : applied project management / Michael F. Malinowski

Published Vienna, VA : Management Concepts, ©2007

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Description 1 online resource (xvii, 255 pages) : illustrations Contents pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout Bibliography Includes bibliographical references (page 246) and index Notes Print version record Subject Information technology -- Management. Project management -- Data processing COMPUTERS -- Computer Literacy. COMPUTERS -- Computer Science. COMPUTERS -- Data Processing. COMPUTERS -- Hardware -- General. COMPUTERS -- Information Technology. COMPUTERS -- Machine Theory. COMPUTERS -- Reference. Information technology -- Management Project management -- Data processing Form Electronic book ISBN 9781461917212 1461917212 9781523096022 1523096020

Other Titles Information technology maintenance

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