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Authors (Last name first) (1-5 of 5)
Magnini, Vincent P.,
1 2016 A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction Magnini, Vincent P., author. Oakville, ON : Apple Academic Press, Inc., [2016] Rating: Electronic Resources
2 2016 The Routledge Handbook of Hotel Chain Management Ivanova, Maya Rating: Electronic Resources
3 2015 Surprise! : the secret to customer loyalty in the service sector Magnini, Vincent P., author First edition New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Rating: Electronic Resources More...
4 2015 Tourism in central Asia : cultural potential and challenges 1st edition Waretown, N.J. : Apple Academic Press, Inc., [2015] Rating: Electronic Resources
5 2010 Tourist Customer Service Satisfaction : an Encounter Approach Noe, Francis P Rating: Electronic Resources
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A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction