Negotiating with a bully : take charge and turn the tables on people trying to push you around / Greg Williams with Pat Iyer ; foreword by Harvey Mackay
Recognizing bullies -- Body language : interpreting the signals -- Strategies : fighting back -- Targeting the vulnerable in the workplace -- Costs : pinpointing the price of bullying -- Putting it all together
Summary
Master negotiator and body language expert Williams teaches readers how to skillfully deal with bullies in different forms and environments and provides the answers they need to become a more effective negotiator when they are confronted by a bully
