Title The good listener : better relationships through better communication / Hugh Mackay

Published Sydney : Pan Macmillan, 1998 Sydney, [N.S.W.] : Pan Macmillan Publishers Australia, 1998 ©1994

Copies

Location	Call no.	Vol.	Availability
W'PONDS	302.2 Mac/Glb		AVAILABLE
MELB	302.2 Mac/Glb		AVAILABLE
W'BOOL	302.2 Mac/Glb		AVAILABLE

Description xii, 346 pages ; 23 cm Contents Meet the family... -- 1. The injection myth -- 2. Messages and meanings -- 3. The power of the cage -- 4. The three rs of communication: Reinforcement ; Relevance ; Relationship -- 5. The art of listening: What makes a good listener? ; Seven tricks of the trade ; From playback to feedback ; Resolving conflict through listening -- 6. Changing people's minds: Consultation - the key to managing change -- 7. Other messages: The message in the medium ; The hazards of clever technology -- 8. What about your own cage?: The other use of language -- 9. How to encourage good listening -- The ten laws of human communication Analysis Interpersonal communication Interpersonal relations Listening - Psychological aspects Notes First published as: Why don't people listen. 1994 Bibliography Includes bibliographical references (pages [336]-342) and index Subject Communication. Interpersonal communication. Interpersonal relations. Communication. Interpersonal Relations. Author Mackay, Hugh, 1938- Why don't people listen? LC no. 00001352 ISBN 0732909317 (paperback)

Other Titles Why don't people listen? Why don't people listen? Why don't people listen?

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