| Description |
1 online resource |
| Series |
International journal of service industry management, 0956-4233 ; v. 18, no. 5 |
|
International journal of service industry management ; v. 18, no. 5
|
| Contents |
Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Perceived justice and consumption experience evaluations; The validity of the SERVQUAL and SERVPERF scales; Changing roles of customers: consequences for HRM; Customer switching resistance (CSR); Perception and attribution of employees' effort and abilities; Call for papers |
| Summary |
The 9th International Research Seminar in Service Management founded by Pierre Eiglier and Eric Langeard in 1990 was held in La Londe, France, in Spring 2006. It was a success in terms of the quality of the papers presented, and the number of scholars who attended it. This e-book of the International Journal of Service Industry Management features five stimulating papers that were presented at the Seminar. They reflect the spirit as well as the content of the Seminar. They include a mix of conceptual thinking and field research; a mix of nationalities and a mix of disciplines, marketing, human |
| Notes |
Title from PDF cover (viewed February 18, 2008) |
|
Papers from 9th International Research Seminar in Service Management held in La Londe France, Spring 2006 |
| Bibliography |
Includes bibliographical references |
| Subject |
Consumer satisfaction -- Congresses
|
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Customer loyalty -- Congresses
|
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BUSINESS & ECONOMICS -- Customer Relations.
|
|
Consumer satisfaction
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Customer loyalty
|
| Genre/Form |
Conference papers and proceedings
|
| Form |
Electronic book
|
| Author |
Llosa, Sylvie
|
|
Orsingher, Chiara.
|
|
International Research Seminar in Service Management (9th : 2006 : La Londe les Maures, France)
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| ISBN |
9781846636516 |
|
1846636515 |
|
