| Description |
1 online resource (xxviii, 443 pages) : illustrations |
| Contents |
Front Cover -- Contents -- Foreword -- Preface -- Acknowledgments -- About the Editors, Authors, and Contributors -- Abbreviations -- Chapter 1 Objectives, Approach, and Road Map -- Notes -- Bibliography -- Chapter 2 Overview of the Delivery Systems Framework -- 2.1 Concepts and Core Elements of the Delivery Systems Framework -- 2.2 Adapting Operating Models to Confront the Challenges of Coordination and Inclusion -- 2.3 Illustrating the Delivery Systems Framework with a Composite Example -- 2.4 Some Concluding Points: Fundamental Principles -- Notes -- Bibliography -- Chapter 3 Outreach -- |
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3.1 Core Concepts and Elements -- 3.2 Outreach Challenges -- 3.3 Outreach Strategies, Modalities, and Instruments -- 3.4 Tailoring Modalities to Specific Intended Populations and Vulnerable Groups -- 3.5 Institutional Aspects -- 3.6 Some Concluding Points -- Notes -- Bibliography -- Chapter 4 Intake, Registration, and Assessment of Needs and Conditions -- 4.1 Intake and Registration -- 4.2 Information to be Gathered during Intake and Registration -- 4.3 Assessment of Needs and Conditions -- 4.4 Processes Involved in Intake and Registration -- 4.5 Information Systems and Institutional Arrangements -- |
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4.6 Some Concluding Points -- Notes -- Bibliography -- Chapter 5 Eligibility and Enrollment -- 5.1 Determining Eligibility -- 5.2 Enrollment Decisions -- 5.3 Determining the Package of Benefits and Services -- 5.4 Notification and Onboarding -- 5.5 Institutional Arrangements and Information Systems -- 5.6 Some Concluding Points -- Annex 5A: Examples of Eligibility Criteria and Benefit Structures for Various Types of Programs -- Notes -- Bibliography -- Chapter 6 Payments of Cash Benefits -- 6.1 Evolution of G2P Payments for Social Protection: Financial Inclusion of the "First Mile" -- |
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6.2 Typology and Purpose of Social Protection Payments Digitization -- 6.3 How to's: Delivering G2P Payments for Social Protection -- 6.4 Process Mapping for Payments Administration and Provision -- 6.5 Technologies Supporting Digital Payments -- 6.6 Some Concluding Points -- Annex 6A: Most Common Payment Service Providers in Social Protection Programs -- Annex 6B: Payment Service Contracting Models -- Annex 6C: Understanding Options for Structuring Government-to-Person Distribution Fees -- Notes -- Bibliography -- Chapter 7 Provision of Social and Labor Services -- |
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7.1 Typology of Social and Labor Services -- 7.2 Service Provision Modalities and Quality Standards -- 7.3 Integrated Provision of Services (and Benefits) -- 7.4 Some Concluding Points -- Notes -- Bibliography -- Chapter 8 Beneficiary Operations Management -- 8.1 Overall Framework for Beneficiary Operations Management -- 8.2 Beneficiary Data Management -- 8.3 Monitoring Compliance with Education and Health Conditionalities in CCTs -- 8.4 Monitoring Compliance with Labor Program Conditionalities -- 8.5 Grievance Redress Mechanisms in Social Protection Delivery Systems -- 8.6 Error, Fraud, and Corruption Monitoring -- |
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8.7 Some Concluding Points -- Annex 8A: Aspects of Conditionalities in Nine Select Conditional Cash Transfer Programs -- Annex 8B: Measuring EFC -- Notes -- Bibliography -- Chapter 9 Assessing the Performance of Social Protection -- Delivery Systems -- 9.1 Connecting Delivery Systems to Program Outcomes: A Results Chain -- 9.2 Measuring Performance of Delivery Systems: Indicators -- 9.3 Evaluating Delivery Systems: Types of Assessments -- 9.4 Some Concluding Points -- Annex 9A: Performance Indicator Framework for Social Protection Delivery Systems |
| Summary |
The Sourcebook on the Foundations of Social Protection Delivery Systems synthesizes real-world experiences and lessons learned of social protection delivery systems from around the globe. It takes a broad view of social protection, covering various intended populations such as poor or low-income families, unemployed workers, persons with disabilities, and individuals facing social risks. It discusses many types of interventions that governments provide to individuals, families, or households, including categorical programs, poverty-targeted programs, labor benefits and services, disability benefits and services, and social services. The Sourcebook seeks to address concrete how-to- questions, including: --How do countries deliver social protection benefits and services? --How do they do so effectively and efficiently? --How do they ensure dynamic inclusion, especially for the most vulnerable and needy? --How do they promote better coordination and integration-not only among social protection programs but also among programs in other parts of government? --How can they meet the needs of their intended populations and provide a better client experience? The delivery systems framework elaborates on the key elements of that operating environment. The framework is anchored in core implementation phases along the delivery chain. Key actors, including people and institutions, interact all along that delivery chain. Those interactions are facilitated by communications, information systems, and technology. This framework can apply to the delivery of one or many programs and to the delivery of adaptive social protection. The Sourcebook structures itself around eight key principles that can frame the delivery systems mind-set: 1. There is no single blueprint for delivery systems, but there are commonalities, and those common elements constitute the core of the delivery systems framework. 2. Quality of implementation matters, and weaknesses in any of the core elements will negatively affect the entire system, reducing the impacts of the program(s) they support. 3. Delivery systems evolve over time, in a nonlinear fashion, and their starting points matter. 4. Efforts should be made to "keep it simple" and to "do simple well" from the start. 5. The "first mile" people's direct interface with administrative functions-is often the weakest link in the delivery chain; improving it may take systemic change but will greatly improve overall efficiencies and mitigate the risk of failures on the frontlines. 6. Social protection programs do not operate in a vacuum, and thus their delivery systems should not be developed in silos; synergies across institutions and information systems are possible and can improve program outcomes. 7. Social protection delivery systems can contribute more broadly to government's ability to serve other sectors, such as health insurance subsidies, scholarships, social energy tariffs, housing benefits, and legal services. 8. The dual challenges of inclusion and coordination are pervasive and perennial and encourage the continuous improvement of delivery systems, through a dynamic, integrated, and human-centered approach |
| Notes |
Synthesizes real-world experiences and lessons learned of social protection delivery systems from around the globe. It takes a broad view of social protection, covering various intended populations such as poor or low-income families, unemployed workers, persons with disabilities, and individuals facing social risks. It discusses many types of interventions that governments provide to individuals, families, or households, including categorical programs, poverty-targeted programs, labor benefits and services, disability benefits and services, and social services |
| Bibliography |
Includes bibliographical references |
| Notes |
Description based on resource, viewed December 3, 2020 |
| Subject |
Public welfare.
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Social policy.
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Public Policy
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welfare services.
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public policy.
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Public welfare
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Social policy
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| Form |
Electronic book
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| Author |
Lindert, Kathy, 1968- editor.
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Karippacheril, Tina George, editor.
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Rodríguez Caillava, Inés, editor
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Nishikawa Chávez, Kenichi, editor
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| ISBN |
9781464815782 |
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146481578X |
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