Preliminaries; Contents; Preface; 1 National Savings and Investments Uses Outsourcing to Transform; 2 Outsourcing Isn't What It Used to Be; 3 Ten Imperatives for Leadership; 4 Transformational Outsourcing Meets Strategy; 5 Crafting a Business Model That Works; 6 Thomas Cook Catalyzing Change; 7 End to End Performance Management; 8 Managing People Through Transitions; 9 Leveraging Capabilities; 10 Ending and Renewal; 11 Managing Transformational Outsourcing in the Public Sector; 12 Transformational Outsourcing Horizons; Index
Summary
Competive advantage through revolutionary outsourcing strategies
