| Description |
1 online resource |
| Contents |
Cover; Engaging Government Employees; Title; Copyright; Dedication; Contents; 1 The Power of Employee Engagement and What This Book Is About; 2 So What Is Employee Engagement, Exactly?; 3 Why Engagement Matters: The Business Case for Improving Engagement; 4 The Special Case of Public Service and How This Affects Engagement and Efforts to Improve It; 5 How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement; 6 Measuring Employee Engagement; 7 A Process Model for Measuring and Improving Employee Engagement |
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8 Steps 1 and 2: Planning and Conducting the Employee- Engagement Survey9 Step 3: Reporting and Analyzing Survey Results: So What Do All These Numbers Mean?; 10 Step 4: Taking Action to Improve Employee Engagement; 11 Step 5: Sustaining Higher Levels of Engagement; 12 What Public-Sector Organizations Have Actually Done to Improve Engagement; 13 The Role of Human Resources; 14 Getting Started on the Journey to Improved Employee Engagement; Appendix 1 Action Plan Evaluation Worksheet; Appendix 2 Sample Communication Plan; Notes; Index |
| Summary |
Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they're being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its people. He shows them how to measure, nurture, and sustain the kind of authentic employee engagement that drives results |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on print version record |
| Subject |
Civil service -- United States -- Personnel management
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Employee motivation -- United States
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POLITICAL SCIENCE -- Public Affairs & Administration.
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Civil service -- Personnel management
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Employee motivation
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United States
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| Form |
Electronic book
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| LC no. |
2020690214 |
| ISBN |
9780814432815 |
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0814432816 |
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