| Description |
1 online resource (vi, 153 pages) |
| Contents |
Introduction / Robert S. Littlefield -- Adding the focus on culture as a best practice / Robert S. Littlefield -- Tension of timeliness : how timing proved costly for peanut corporation of America / Shalindra Rathnasinghe and Robert S. Littlefield -- Tension of openness : an examination of menu foods organizational disclosure during the 2007 pet-food recall / Laura C. Farrell -- Tension of certainty: the mistakes of the e coli outbreak in Europe / Nigel D. Haarstad and Robert S. Littlefield -- The tension of organizational interest : China's 2008 melamine milk crisis / Tara B. Freed and Robert S. Littlefield -- Tension of taking responsibility : the failings of del bueno in the queso fresco crisis / Jessica Rick and Robert S. Littlefield -- The tension of controlling the narrative : construing and mis-construing risk messages / Elizabeth L. Petrun -- The tension of emotional connection : health literacy and the 2010 salmonella egg recall / Holly A. Roberts and Shari R. Veil -- Reflecting on the dialectal tensions in crisis communication : lessons learned and future opportunities / Timothy L. Sellnow |
| Summary |
This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
|
Description based on print version record and CIP data provided by publisher; resource not viewed |
| Subject |
Crisis management.
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Public relations.
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Communication.
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public relations.
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Communication
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Crisis management
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Public relations -- Management
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| Form |
Electronic book
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| Author |
Littlefield, Robert S., 1952- editor.
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Sellnow, Timothy L. (Timothy Lester), 1960- editor.
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| LC no. |
2021677802 |
| ISBN |
9781498517904 |
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1498517900 |
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