Chapter The Problem: Distance from Toyota / Ledbetter Phil -- chapter The Predicament: Perplexing Failure / Ledbetter Phil -- chapter The Position: Plant First / Ledbetter Phil -- chapter The Purpose: Will and Skill / Ledbetter Phil -- chapter The Plan: Hoshin Kanri / Ledbetter Phil -- chapter The Property: Waste Elimination / Ledbetter Phil -- chapter The Practice: Standard Work / Ledbetter Phil -- chapter The Patois: 8-Step Problem-Solving / Ledbetter Phil -- chapter The Pattern: Flow, Pull, and Heijunka / Ledbetter Phil -- chapter The Program: Jidoka, Quality at the Source / Ledbetter Phil -- chapter The Path: The Toyota Template / Ledbetter Phil -- chapter The Proof: TPS Results / Ledbetter Phil -- chapter The Perceptions: Mental Images / Ledbetter Phil -- chapter The Post Script: Personal Matters / Ledbetter Phil