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E-book
Author Carter, Neil, 1958-

Title How organisations measure success : the use of performance indicators in government / Neil Carter, Rudolf Klein, and Patricia Day
Published London ; New York : Routledge, 1992
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Description 1 online resource (202 pages)
Contents Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index
Summary Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses
Bibliography Includes bibliographical references (pages 184-191)-and indexes
Notes English
Print version record
Subject Administrative agencies -- Great Britain -- Evaluation -- Case studies
Executive departments -- Great Britain -- Evaluation -- Case studies
Government productivity -- Great Britain -- Case studies
Industrial productivity -- Great Britain -- Case studies
Genre/Form Case studies.
Form Electronic book
Author Klein, Rudolf
Day, Patricia, 1940-
LC no. 91009120
ISBN 9780203208663
0203208668
9780415041959
0415041953
9780415119122
041511912X
9781134813650
1134813651
1134813643
9781134813643
1282778110
9781282778115
9786612778117
6612778113
Other Titles How organizations measure success