| Description |
1 online resource (202 pages) |
| Contents |
Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index |
| Summary |
Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses |
| Bibliography |
Includes bibliographical references (pages 184-191)-and indexes |
| Notes |
English |
|
Print version record |
| Subject |
Administrative agencies -- Great Britain -- Evaluation -- Case studies
|
|
Executive departments -- Great Britain -- Evaluation -- Case studies
|
|
Government productivity -- Great Britain -- Case studies
|
|
Industrial productivity -- Great Britain -- Case studies
|
| Genre/Form |
Case studies.
|
| Form |
Electronic book
|
| Author |
Klein, Rudolf
|
|
Day, Patricia, 1940-
|
| LC no. |
91009120 |
| ISBN |
9780203208663 |
|
0203208668 |
|
9780415041959 |
|
0415041953 |
|
9780415119122 |
|
041511912X |
|
9781134813650 |
|
1134813651 |
|
1134813643 |
|
9781134813643 |
|
1282778110 |
|
9781282778115 |
|
9786612778117 |
|
6612778113 |
|
