1. Revolution or resurrection? : the history of a concept -- 2. Models, measures, and muddles : organisational and conceptual dimensions of performance indicators -- 3. The criminal justice system : police, courts, and prisons -- 4. The welfare system : Social Security and the National Health Service -- 5. The private sector : banks, building societies, and retail stores -- 6. Managing monopolies : railways, water, and airports -- 7. Performance indicators in the 1990s : tools for managing political and administrative change
Bibliography
Includes bibliographical references (p. [184]-191) and indexes
