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E-book
Author Carter, Neil, 1958-

Title How organisations measure success : the use of performance indicators in government / Neil Carter, Rudolf Klein and Patricia Day
Published London ; New York : Routledge, 1995, c1992
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Description 1 online resource (202 p. :) ill
Contents 1. Revolution or resurrection? : the history of a concept -- 2. Models, measures, and muddles : organisational and conceptual dimensions of performance indicators -- 3. The criminal justice system : police, courts, and prisons -- 4. The welfare system : Social Security and the National Health Service -- 5. The private sector : banks, building societies, and retail stores -- 6. Managing monopolies : railways, water, and airports -- 7. Performance indicators in the 1990s : tools for managing political and administrative change
Bibliography Includes bibliographical references (p. [184]-191) and indexes
Subject Administrative agencies -- Great Britain -- Evaluation -- Case studies
Executive departments -- Great Britain -- Evaluation -- Case studies
Government productivity -- Great Britain -- Case studies
Industrial productivity -- Great Britain -- Case studies
Administrative agencies -- Evaluation.
Executive departments -- Evaluation.
Government productivity.
Industrial productivity.
United Kingdom.
Genre/Form Case studies.
Form Electronic book
Author Klein, Rudolf
Day, Patricia, 1940-
ISBN 9780203208663 (e-book : PDF)
0203208668
9781134813650 (e-book: PDF)
1134813651
9781134813605 (e-book: Mobi)
1134813600
9781134813643 (e-book: ePub)
1134813643
9781138467316 (hardback)
1138467316
9780415119122 (paperback)
041511912X