| Description |
1 online resource |
| Series |
The CRC Press series on constraints management |
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CRC Press series on constraints management
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| Contents |
Front Cover -- Contents -- Acknowledgments -- About the Author -- About APICS -- An Opening Word -- PART I -- OVERVIEW OF THE THEORY OF CONSTRAINTS -- Chapter 1 -- Inspect What You Expect -- The Goal and the Measurement -- Chapter 2 -- Two Paradigms -Moving from the Cost World to the Throughput World -- Chapter 3 -- Overview of the Theory of Constraints -An Example -- Chapter 4 -- The Assumptions Behind the Theory of Constraints -- Chapter 5 -- Three Diseases Attacking Every Organization -Policies, Training, and Measurements -- PART II -- THE THEORY OF CONSTRAINTS AND OTHER IMPROVEMENT TECHNIQUES -- Chapter 6 -- Why the Total Quality Approach Fails -- Chapter 7 -- Integrating a Total Quality and Theory of Constraints Approach -- Chapter 8 -- The Theory of Constraints and Other Management Techniques -- PART III -- APPLYING THE THEORY OF CONSTRAINTS TO SECURING THE FUTURE -- Chapter 9 -- Applying the Theory of Constraints to Finding Financial Security -- Chapter 10 -- Applying TOC to Building Customer Satisfaction and Value -- Chapter 11 -- Generic Steps to Customer Satisfaction -- Chapter 12 -- Some Common Customer Satisfaction Problems and How to Solve Them -- Chapter 13 -- Improving the Supply Chain -- Chapter 14 -- Improving the Supply Chain -- An Example -- Chapter 15 -- Applying TOC to Employment Security and Satisfaction -- Chapter 16 -- Establishing an Employee Baseline -- Chapter 17 -- Measurements -- Chapter 18 -- Marketing -- Chapter 19 -- Seven Projects that Must Report to the CEO -- PART IV -- CASE STUDIES -- Introduction -- Case Study 1: Scarborough Public Utilities Commission -- Case Study 2: The Orman Grubb Company -- Case Study 3: ABC Forge -- Case Study 4: Strengthening Marketing Pillars at a Health Services Company -- Case Study 5: Applying TOC to Thousands of Employees at Alcan |
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Case Study 6: A High-Tech Company in Which the Operation was a Success But the Patient Died! -- Case Study 7: Acme Manufacturing Corporation -- Glossary -- Back Cover |
| Summary |
Today's managers encounter tremendous resistance in getting others to buy-in to change. The ongoing rounds of downsizing and upheaval have taken their toll, leaving a legacy of skepticism. Therefore, managers must not only have ideas, but must be experts at "selling" the correct answers, information, and measurements to address issues of change. Securing the Future uses the Theory of Constraints, a breakthrough improvement methodology, to provide solutions to today's management problems. It documents the step-by-step approach to achieving a strategic vision of long-term competitive advantage, employment security, and customer satisfaction. Using a combination of parable, methodology, and case studies, this book presents an in-depth management road map to exponential improvement in any organization. If you are looking for concrete ideas on how to build the intellectual capital your organization will need in order to thrive in years to come, Securing the Future will show you the way |
| Notes |
Vendor-supplied metadata |
| Subject |
Theory of constraints (Management)
|
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Theory of constraints (Management)
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| Form |
Electronic book
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| ISBN |
9781498738088 |
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1498738087 |
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