| Description |
1 online resource (624 pages) : illustrations |
| Series |
Balkema Book |
| Contents |
Front Cover; Table of contents; Preface; Acknowledgements; Organizing committee; Hospitality management; The contribution of internship in developing industry relevant management competencies among hotel and tourism management students; An examination of current compensation and performance appraisal practice among hotel employers in Malaysia: A preliminary study; Six Sigma as a source of service delivery improvement methodology for the Malaysian hotel sector; Assessing employees' performance in Integrated Service Recovery Strategies (ISRS): The role of self-efficacy |
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Revisit the legal duty of hoteliers towards contractual entrants and invitees in hotelsA snapshot of work-family conflict among hotel managers in Malaysia; A preliminary study on boutique hotels in the city of Kuala Lumpur; Blue Ocean strategies in hotel industry; Work variables, non-work variables and quality of work life: The Malaysia hotel executives' insights; Knowledge strategic choices in implementing knowledge strategy: Case of Malaysian hotel industry; Quality practices and quality implementation: A proposed case study in Grand Bluewave Hotel, Shah Alam |
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Organizational DNA and human resource practices: Its implication towards hotel performanceOrganizational citizenship behaviors of hotel employees: The role of discretionary human resource practices and psychological contract; A stakeholder approach to working conditions in the tourism and hospitality sector; Strategic information system and environmental scanning practices in Malaysian hotel organizations; Structural relationships between career development learning, work integrated learning and employability: A structural equation modelling approach; Hospitality and tourism marketing |
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An investigation of customers' satisfaction as a mediating effect between hotel customer loyalty antecedents and behavioral loyaltyImpact of actual self-congruity and ideal self-congruity on experiential value and behavioral intention; Corporate sponsorship and intention to sponsor sporting events in Malaysia; The time-satisfaction relationship of interpretation topics in Yehliu Geopark; Sensory marketing influence on customer lifetime value of the hotel industry; Taxonomical challenges of loyalty program management in Malaysian city hotels |
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The mediating effect of superior CRM capability: The impact of organizational wide implementation and training orientation on profitabilityMotivational function and online community participation towards brand commitment: A case of Grand Blue Wave Hotel, Shah Alam; Predictors of guest retention: Investigating the role of hotel's corporate social responsibility activities and brand image; Sponsorship leverage and its effects on brand image; Price fairness evaluation on hotel distribution channels and emotional response: A concept |
| Summary |
Theory and Practice in Hospitality and Tourism Research includes 111 contributions from the 2nd International Hospitality and Tourism Conference 2014 (Penang, Malaysia, 2-4 September 2014), and covers a comprehensive range of topics, including:- Hospitality management- Hospitality & tourism marketing- Tourism management- Technology & innovation in hospitality & tourism- Foodservice & food safety- GastronomyThe book will be of interest to postgraduate students, academics and professionals involved in the fields of hospitality and tourism |
| Bibliography |
Includes bibliographical references at the end of each chapters |
| Notes |
Online resource; title from PDF title page (ebrary, viewed October 17, 2014) |
| Subject |
Facility management -- Congresses
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|
Facility management.
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| Genre/Form |
Conference papers and proceedings.
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| Form |
Electronic book
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| Author |
Radzi, Salleh Mohd, editor
|
| ISBN |
9781315737355 |
|
1315737353 |
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