| Description |
1 online resource (x, 236 pages) : illustrations |
| Series |
Lecture notes in business information processing ; 82 |
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Lecture notes in business information processing ; 82.
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| Contents |
Machine generated contents note: Towards Hierarchical Modeling and Analysis of Web Services Choreography / Dianfu Ma -- Spider Maps for Location-Based Services Improvement / Joao Falcao e Cunha -- On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems / Alain Wegmann -- Approach to Extract the Business Value from SOA Services / Christine Strauss -- Enhanced Framework for Semantic Web Service Discovery / Mohamed Ben Ahmed -- Model-Based Method for the Design of Services in Collaborative Business Environments / Gilles Halin -- Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design / Joao Falcao e Cunha -- Dual Perspective of Sustainable Development in Service Innovation: A Conceptual Model Proposition for Research and Technology Organizations / Eleni Giannopoulou -- Implementing a Request Fulfillment Process / Miguel Mira da Silva -- Paradox of Service Industrialization / Jesus Alcoba Gonzalez -- Services Science: Filling the Gap between Knowledge and Needs / Rafael Zaballa -- Service Systems and Value Modeling from an Appreciative System Perspective / Alain Wegmann -- Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario / Herve Verjus -- Strategy-Based Service Business Development for Small and Medium Sized Enterprises / Helmut Aschbacher -- Designing a Dynamic Competency Framework for the Service System Innovation Architect / Sandrine Reiter -- Towards an Ontological Foundation of Service Dominant Logic / Konstantinos Tarabanis -- Comparison of Research Based vs. Industry Developed PSS Models / Perry Share -- Impact Analysis of Process Improvement on IT Service Quality / Alain Renault -- Profile-Based Security Assurances for Service Software / Khaled M. Khan |
| Summary |
This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cylce of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration |
| Bibliography |
Includes bibliographical references and author index |
| Notes |
English |
| Subject |
Computer science -- Congresses
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Management -- Data processing -- Congresses
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Business -- Data processing -- Congresses
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Informatique.
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Business -- Data processing
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Computer science
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Management -- Data processing
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| Genre/Form |
proceedings (reports)
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Conference papers and proceedings
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Conference papers and proceedings.
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Actes de congrès.
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| Form |
Electronic book
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| Author |
Snene, Mehdi.
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Ralyté, Jolita.
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Morin, Jean-Henry.
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| ISBN |
9783642215476 |
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3642215475 |
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9783642215469 |
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3642215467 |
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